FAQ
Have any burning questions about the store, our website or our hobbies? Your answers may be below. For general inquiries, email info@bchobbies.com. If you have questions about an order you placed, email us at orders@bchobbies.com.
FAQ About Our Web Store:
Do you sell online gift certificates?
Currently there is no way to purchase an online gift card with our current system. Likewise, in-store gift certificates cannot be redeemed on bchobbies.com. Sorry for the inconvenience!
Do you sell gift certificates in store?
Yes, and ONLY in store. You can purchase a gift certificate for an existing customer by adding money to their account. For a gift certificate to be issued, a customer account for the giftee must be created. You will need to put a valid email and phone number on file, which can be changed by the giftee when they arrive in store. In-store gift certificates cannot be redeemed on bchobbies.com with the system we currently use. Sorry for the inconvenience!
Hillside Shopping Centre does offer traditional gift cards which we accept in store, but obviously cannot be redeemed online.
Please call our shop at 250-383-0051 or reach out to info@bchobbies.com if you have any questions.
What does "Pre Owned" mean?
Some of the items in our store are "pre owned," meaning they were purchased from private collections. Pre-owned items have their original packaging, instructions and pieces and are unbuilt unless otherwise stated. We do buy collections, as it's a great way to keep rare items in circulation, though they must meet a strict criteria. If you are interested in selling, please reach out to us at info@bchobbies.com with the subject line: Collection for Sale.
Does my in store loyalty translate to your online store?
Yes! Check our our loyalty page for more information on how you can earn and save on your favourite hobbies.
If you have an in-store account, sign up online with the same email you gave us in-store. If you're confused, or don't know what email you gave us, give us a call at the number above.
Be advised: to participate in our loyalty program, you must have a valid email address and phone number attached to your account.
Some products don't have pictures! Why?
Email the link of the ones you find to liam@bchobbies.com, and we will fix them!
What’s the deal with shipping?
Check out our dedicated page on shipping information here.
Can I buy paint and supplies online?
Yes! But be advised, online purchases of spray cans are for in-store pickup only. If you need to order spray cans online, then be sure to select “Free Pickup at BC Hobbies” at checkout, otherwise the spray cans will be refunded and removed from your order prior to shipping.
I can’t find X in your catalog. Does this mean you do not have it in stock?
Most likely. However, you’re free to give us a call at 250-383-0051 and ask. It may be that we don’t currently offer that product online, or it has not yet been added to the catalog.
Do you still sell/service Shavers?
We are transitioning away from shavers and shaver heads/blades and will no longer be carrying them. However, we still service and repair shavers in store. The brands we service are Braun, Philips, Wahl and Panasonic.
I'm having trouble with the website, can you help?
Yes! Please reach out to liam@bchobbies.com.
FAQ About Our Brick & Mortar Store:
Is this the same BC Hobbies that was on Fort St?
Yes! We’ve relocated and evolved, though you’ll recognize lots of familiar faces at our location in Hillside Shopping Centre!
Do you offer classes or workshops?
Yes! Please visit our dedicated workshop information page for more info.
You can view our Terms of Service, our Privacy Policy and our Return Policy with the available links.